3 Day Course
Introduction
Elements of this syllabus are subject to change.
This three-day instructor-led course provides IT Professionals who work
in enterprise organizations with the knowledge and skills to install, deploy,
configure, secure, maintain, and troubleshoot Windows Vista. This advanced
course is aimed at enterprise desktop support technicians who want to gain an
in-depth knowledge of Windows Vista.
Audience Profile
This audience includes experienced IT professionals who focus on a broad
range of desktop operating system, desktop application, mobile device,
networking, and hardware support issues. As working professionals, students
must combine technical expertise, problem solving and decision-making skills,
and a deep understanding of their business and technical environments to
quickly resolve support issues. They consider all variables, justify
resolutions with a logical troubleshooting approach, and relate tradeoffs to
business and technical requirements and constraints. Students will have used
Windows XP SP2 and may have experience with Windows server operating systems.
At Course Completion
After completing this course, students will be able to:
•
Install Windows Vista.
•
Troubleshoot the startup process.
•
Configure hardware and devices for Windows
Vista-based computers.
•
Configure networking for Windows Vista-based
computers.
•
Secure Windows Vista-based computers.
•
Maintain and optimize Windows Vista-based
computers.
Prerequisites
Before attending this course,
students must:
- Be familiar with PC hardware and devices. For example, be able to
look into the device manager and look for unsupported devices.
- Have fundamental knowledge of TCP/IP.
- Have fundamental knowledge of Windows and Active Directory directory
service. For example, domain user accounts, domain versus local user
accounts, user profiles, and group membership.
- Be able to map network file shares. For example, be familiar with
Universal Naming Convention paths and mapping local resources to servers
and shares.
- Have experience of installing applications.
- Have experience of working from a command prompt. For example,
authoring and editing batch files.
- Have experience of configuring basic input/output system options.
- Be familiar with reviewing support logs. Know that there is a
chronology, sequential order, and severity.
- Have experience of supporting previous versions of the Windows
operating system.
- Be familiar with an IT helpdesk ticketing system.
- Have experience of researching online and local knowledge bases.
Basic knowledge of the fundamentals of applications. For example,
client/server applications (how clients communicate with the server).
In addition, it is recommended,
but not required, that students have completed:
- 5105B: Deploying Windows Vista Business Desktops.
Important: This learning product
will be most useful to people who intend to use their new skills and knowledge
in their job immediately after training
Course Outline
Module 1: Installing, Upgrading, and Deploying Windows Vista
This module starts by introducing
the key features of the various editions of Windows Vista. There are a number
of ways to install Windows Vista, but first you must verify that the hardware
platform meets the requirements of the edition that you want to install, and
you must plan any necessary upgrades.
In this module, you will learn
how to install Windows Vista, and how to upgrade or migrate from earlier
versions of the Windows operating system to Windows Vista Ultimate edition. You
will also learn how to upgrade between the editions of the Windows Vista
operating system. This module introduces you to the imaging process and
provides you with information that will help you to select the preferred image
deployment method. This module also introduces you to the process of manually
applying desktop images by using the deployment infrastructure. You can use
this process to create computer images that can help you to reinstall or to
rebuild computers in your organization.
Lessons
- Introduction to Windows Vista
- Performing a Clean Installation of Windows Vista
- Upgrading and Migrating to Windows Vista from a Previous Version of
Windows
- Upgrading Between Windows Vista Editions
- Windows Vista Desktop Deployment Infrastructure
- Preparing the Target Computer
- Obtaining and Applying a Desktop Image
Lab : Installing Windows Vista
- Verifying hardware requirements
- Installing Windows Vista from DVD (simulation)
Lab : Upgrading to Windows Vista Ultimate
- Upgrading from Windows XP to Windows Vista Ultimate (simulation)
- Upgrading from Windows Vista Business to Windows Vista Ultimate
(simulation)
Lab : Applying Desktop Images
- Booting to the Windows Pre-Installation Environment
- Applying an Image from the Network
- Verifying Desktop Image Deployment
After completing this module,
students will be able to:
- Describe the Windows Vista operating system.
- Perform a clean installation of Windows Vista.
- Upgrade or migrate to Windows Vista from a previous version of
Microsoft Windows.
- Upgrade or migrate between the editions of Windows Vista.
- Describe the deployment processes and technologies in Windows Vista
and the components and tools that are available as part of Business
Desktop Deployment 2007.
- Prepare a target computer.
- Determine the best method to obtain and apply a desktop image.
Module 2: Troubleshooting Windows Vista Startup
Developing and using a
troubleshooting methodology will help you to quickly and easily diagnose and
resolve computer-related problems. During this module, you discuss a
troubleshooting methodology and identify the role of a troubleshooting
methodology and the benefits it will bring to your organization. In this
module, you learn how to identify and troubleshoot issues that affect the
ability of the operating system to startup and how to identify the services
that are running on the operating system. You also learn how to use the Windows
Vista operating system advanced troubleshooting tools, collectively known as
the Windows Recovery Environment (Windows RE).
Lessons
- Overview of a Troubleshooting Methodology
- Overview of the Windows Vista Startup Process
- Troubleshooting the Windows Vista Startup Process with Windows RE
- Troubleshooting Operating System Services
Lab : Preparing for Remote Troubleshooting
- Obtaining Information Remotely from Windows Vista
- Using the System Information Tool Remotely
Lab : Troubleshooting Windows Vista Startup Problems
- Gathering System Information and
Developing a Plan of Action
- Implementing the Proposed Plan of Action
- Clean Booting Windows Vista
After completing this module,
students will be able to:
- Describe a troubleshooting methodology and identify its users and
stages.
- Identify the available recovery options in Windows Vista.
- Determine the capabilities of each recovery option.
- Troubleshoot operating system services.
Module 3: Configuring and Troubleshooting Hardware and Devices
This module explains how to
troubleshoot hardware failures. You will look at both physical hardware
failures and failures associated with hardware device drivers. This module also
discusses the improved print architecture in the Windows Vista operating system
and the new Windows BitLocker Drive Encryption mechanism, which provides drive integrity and encryption
for the hard disk of your computer.
Lessons
- Installing and Configuring Windows Vista Device Drivers
- Overview of Troubleshooting Hardware
- Dealing with Physical Failures
- Dealing with Device Driver Failures
- Troubleshooting Printing in Windows Vista
- Troubleshooting BitLocker Protected Computers
Lab : Configuring Devices
Lab : Troubleshooting Hardware
- Gathering Customer Information and
Developing a Plan of Action
- Resolving a Printing Problem
- Checking for Signed Device Drivers
After completing this module,
students will be able to:
- Install and configure Windows Vista device drivers.
- Identify basic types of hardware-related troubleshooting problems.
- Determine which problems are related to hardware failures.
- Determine which problems are caused by device drivers.
- Troubleshoot printing problems in Windows Vista.
- Identify recovery options for computers that are protected by
BitLocker.
Module 4: Configuring and Troubleshooting Networking
In this module, you will see how
to use the new Windows Vista tools to share and manage Windows Vista files. You
will learn how to connect Windows Vista to a network, and how to configure and
troubleshoot the Remote Access features of Windows Vista. The module also
describes how to configure wireless networking and identifies the most likely
cause of network problems in a number of given network scenarios.
Lessons
- Sharing Data with Others
- Managing Windows Vista Files
- Configuring Network Connectivity
- Configuring Remote Access
- Networking Without Wires
- Connecting to a Wireless Network
- Determining Network Settings
- Troubleshooting Network Connections
Lab : Sharing Files by Using Windows Vista
- Sharing Data with Others
- Managing Files
Lab : Configuring Remote Access
Lab : Networking Mobile Computers
- Configuring a Wireless Network
- Troubleshooting a Connection to a
Wireless Network
Lab : Troubleshooting Networks
- Gathering Customer Information
- Gathering Relevant Computer Information
- Resolving the Problem
After completing this module,
students will be able to:
- Share data with others.
- Manage Windows Vista files.
- Configure network connectivity.
- Configure Remote Access.
- Configure networks without wires.
- Configure a connection to a wireless
network.
- Determine the current network settings.
- Troubleshoot network connections.
Module 5: Configuring and Troubleshooting Security
In this module you will learn how
Windows Vista provides advanced network security to help counter the threats
that exist in modern business and home network environments. Microsoft Windows
Vista includes new and updated functionality, including User Account Control,
Windows Defender, and Windows Firewall. This module will ensure that you
understand how the new Windows Vista security features work so that you can
quickly and effectively diagnose and fix any problems.
Lessons
- Overview of User Account Control
- Troubleshooting User Account Control
- Configuring Windows Defender in Windows Vista
- Configuring Windows Firewall Settings
Lab : Configuring User Account Security
- Requesting an Application to Run Elevated One Time
- Marking an Application to Always Run Elevated
- Configuring User Account Control Panel
Lab : Configuring Network Security
- Configuring Windows Defender
- Configuring Windows Firewall
Lab : Troubleshooting Security-Related Issues
- Gathering Customer and System Information
and Developing a Plan of Action
- Implementing a Plan of Action
- Additional Security Checks
After completing this module,
students will be able to:
- Configure Windows Vista User Account
Control.
- Troubleshoot User Account Control.
- Configure Windows Defender in Windows
Vista.
- Configure the Windows Firewall settings
in Windows Vista.
Module 6: Maintaining and Optimizing Windows Vista
In this module, you will learn
how to use monitoring and configuration tools to obtain information about
Windows Vista performance, and how to troubleshoot performance and reliability
problems.
This module introduces you to the
new diagnostic tools in Windows Vista that will help you to pinpoint problems
with memory, networking, and startup failures. You will also become familiar
with Windows Update and how best to configure automatic update options that
help to keep your computer secure and stable.
Lessons
- Maintaining Performance by Using Windows
Vista Performance Tools
- Optimizing Windows by Using Windows
Vista Diagnostics Tools
- Configuring Windows Update
Lab : Maintaining and Optimizing Windows Vista
- Monitoring General System Activity by Using Resource Overview
- Viewing System Stability by Using Reliability Monitor
- Configuring Windows Update
- Analyzing Collected Information and Identifying Probable Causes
- Implementing a Plan of Action
- Viewing and Interpreting Reports in Performance Monitor
After completing this module,
students will be able to:
- Maintain performance by using Windows
Vista performance tools.
- Optimize reliability by using Windows
Vista diagnostic tools.
- Configure Windows Update
