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About This Workshop
Elements of this syllabus are subject to change.
This two-day workshop teaches messaging specialists to
monitor and troubleshoot an Exchange Server 2007 messaging system. Students
will learn how to correlate client and server issues and resolve those
issues. They will also learn how to monitor systems and create reports from
the monitoring data.
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Audience Profile
The audience for this course includes people with
experience with Exchange Server 2007 or previous versions of Exchange Sever. These
people will have experience installing and configuring Exchange Server,
configuring recipients and mailboxes, and supporting Exchange Server clients.
People coming into the course are expected to have at least three years
experience working in the Information Technology fieldtypically in the areas
of network administration or Windows Server administrationand one year of
Exchange Server administration experience.
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At Workshop Completion
After completing this workshop, students will be able to:
- Use
the Microsoft Exchange Server 2007 Management Pack for Microsoft
Operations Manager (MOM) 2005 to monitor Exchange servers.
- Monitor
and troubleshoot client performance and connectivity.
- Identify
and resolve issues related to access of resources and messages.
- Monitor
and troubleshoot mail flow.
- Monitor
and troubleshoot Mailbox servers.
- Monitor
and troubleshoot external and additional services.
- Identify
trends in a messaging system.
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This workshop
requires that students meet the following prerequisites:
- Fundamental
knowledge of network technologies including DNS and firewall technologies.
- Experience
administering Exchange Server 2007.
- Experience
with the Windows Server 2003 operating system.
- Experience
with Active Directory service in Windows Server 2003.
- Experience
with managing backup and restore on Windows Servers.
- Experience
using Windows management and monitoring tools such as Microsoft Management
Console, Active Directory Users and Computers, Performance Monitor, Event Viewer,
and IIS Administrator.
- Experience
using Windows networking and troubleshooting tools such as Network
Monitor, Telnet, and NSLookup.
Microsoft Certified Professional Exams
This course will help the student prepare for the following
Microsoft Certified Professional exam:
Exam
Exam 70-236: Implementing: Troubleshooting
Exam
and Maintaining a MS Exchange Server 2007 Infrastructure
Workshop Outline
Session 1: Unit 1: Introduction to Exchange Server
Monitoring and Troubleshooting
After completing this unit, students will be able to explain
how to monitor Exchange servers using Microsoft Operations Manager (MOM) and
explain an Exchange troubleshooting model.
Lessons
- Overview
- Introduction
to Microsoft Operations Manager
- Introduction
to Troubleshooting Exchange Server 2007
- Demonstration:
Using MOM to Monitor Exchange Servers
Lab : Introduction to Exchange Server Monitoring and
Troubleshooting
- Developing
a Monitoring and Troubleshooting Process
After completing this unit, students will be able to:
- Describe
how this unit provides the basis for the information to be presented in
the other units in the workshop
- Describe
what MOM is.
- Provide
an example of efficient troubleshooting logic for Exchange Server 2007.
- Explain
how to monitor Exchange Servers using MOM.
Session 2: Unit 2: Monitoring and Troubleshooting Client
Performance and Connectivity
After completing this unit, students will be able monitor
and troubleshoot mail flow.
Lessons
- Overview
- Tools
for Monitoring Client Performance and Connectivity
- Process
for Troubleshooting MAPI Clients
- Process
for Troubleshooting Client Access Server Clients
Lab : Monitoring and Troubleshooting Client Performance
and Connectivity
- Monitoring
Client Connectivity
- Troubleshooting
AutoDiscover Issues
- Troubleshooting
a Client Access Server Issue
After completing this unit, students will be able to:
- Identify
tools for monitoring client performance and connectivity.
- Describe
the process for troubleshooting MAPI clients.
- Describe
the process for troubleshooting Client Access server clients.
- Configure
Microsoft Operations Manager (MOM) to monitor client connectivity issues.
- Identify
the cause for an AutoDiscover issue and resolve the issue.
- Identify
the cause for a remote client connectivity issue and resolve the issue.
Session 3: Unit 3: Troubleshooting Access to Resources
and Messages
After completing this unit, students will be able to
troubleshoot access to resources and messages.
Lessons
- Overview
- How
Public Folder Access Works
- How
Calendaring Works
- Process
for Troubleshooting Client Access Server Issues
Lab : Troubleshooting Access to Messaging Contents
- Troubleshooting
a Public Folder Access Issue
- Troubleshooting
a Calendaring Issue
- Troubleshooting
an Outlook Web Access Issue
After completing this unit, students will be able to:
- Describe
how public folder access works.
- Describe
how calendaring works.
- Explain
the process for troubleshooting client access server issues.
Session 4: Unit 4: Monitoring and Troubleshooting Mail
Flow
After completing this unit, students will be able to monitor
and troubleshoot mail flow.
Lessons
- Overview
- Discussion:
Tools for Monitoring Mail Flow
- Demonstration:
Troubleshooting Message Transport Using Exchange Server 2007 Tools
- Process
for Troubleshooting Internal Mail Flow
- Process
for Troubleshooting External Mail Flow
Lab : Monitoring and Troubleshooting Mail Flow
- Configuring
MOM to Monitor Message Flow
- Troubleshooting
Internet E-Mail Delivery
- Troubleshooting
Spam Filtering
- Troubleshooting
Outbound Internet E-mail Delivery
After completing this unit, students will be able to:
- Identify
tools for monitoring mail flow.
- Describe
how to troubleshoot message transport using Exchange Server 2007 tools.
- Describe
the process for troubleshooting internal mail flow.
- Describe
the process for troubleshooting external mail flow.
- Configure
Microsoft Operations Manager (MOM) to monitor message flow.
- Identify
and resolve the reason that messages are not being delivered to and from
the Internet.
- Identify
and resolve the cause for spam filters blocking messages.
Session 5: Unit 5: Monitoring and Troubleshooting Mailbox
Servers
After completing this unit, students will be able to monitor
and troubleshoot mailbox servers.
Lessons
- Overview
- Tools
for Monitoring and Troubleshooting Mailbox Servers
- Process
for Troubleshooting Mailbox Servers
- Demonstration:
Troubleshooting Mailbox Server Performance Issues
Lab : Monitoring and Troubleshooting Mailbox Servers
- Configuring
the monitoring of Mailbox servers
- Troubleshooting
a Mailbox Logon Issue
- Troubleshooting
a Hard Disk Failure
- Troubleshooting
a Mailbox Database Mounting Issue
After completing this unit, students will be able to:
- Identify
the tools for monitoring Exchange Mailbox servers.
- Implement
a process for troubleshooting Exchange Mailbox servers.
- Describe
the guidelines for resolving performance issues for Exchange Server roles.
- Configure
Microsoft Operations Manager (MOM) to monitor Mailbox servers.
- Identify
the cause for users not being able to log on to their mailboxes and
resolve the issue.
- Identify
the reasons why a mailbox store cannot be mounted and resolve the issue.
- Identify
the reasons why a user cannot access a message and resolve the issue.
Session 6: Unit 6: Monitoring and Troubleshooting
External and Additional Services
After completing this unit, students will be able to monitor
and troubleshoot external and additional services.
Lessons
- Overview
- Discussion:
External and Additional Services Required by Exchange Server 2007
- External
Services Required for Unified Messaging in Exchange Server 2007
- Monitoring
External Services with MOM 2005
Lab : Monitoring and Troubleshooting External and
Additional Services
- Configuring
the Monitoring of External Services
- Troubleshooting
an External Services Dependency for Exchange Server 2007
- Discussion:
Impact of External and Additional Services on Exchange Environments
After completing this unit, students will be able to:
- Identify
external and additional services that Exchange Server 2007 requires.
- Identify
external services required for Unified Messaging in Exchange Server 2007.
- Identify
the MOM 2005 tools for monitoring external services.
- Configure
monitoring for external services required for Exchange Server 2007.
- Identify
why Exchange Server 2007 services failed to start and resolve the issue.
- Troubleshoot
scenarios in which the failure of external services results in Exchange
Server 2007 failures.
Session 7: Unit 7: Identifying Trends in a Messaging
System
After completing this unit, students will be able to
identify and address trends in a messaging system.
Lessons
- Overview
- Tools
for Identifying Trends in a Messaging System
- Exchange
Server 2007 Management Pack MOM Reports
- Discussion:
Information Required to Identify and Resolve Trends
Lab : Identifying Trends in a Messaging System
- Evaluating
Messaging Reports
- Recommending
Configuration Changes
After completing this unit, students will be able to:
- Describe
tools for identifying trends in a messaging system.
- Describe
the monitoring reports available with the Exchange Server 2007 Management
Pack.
- Apply
considerations for identifying and addressing trends.
- Analyze
monitoring reports to identify trends.
- Create
proposals for addressing identified trends.
