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Thank you for participating in this e-Survey. Your candid evaluation of TechSherpas' services is invaluable and much appreciated. We are working to improve our quality of service to keep pace with your needs on a world-class level.

When you complete this questionnaire and click on the "Submit Survey" button after the last question, an e-mail file containing your responses will be sent directly over the Internet to an independent research firm we are employing to collect Survey results.

Don't forget to enter a 4-digit personal entry number in one of the optional information fields at the end of the questionnaire to qualify for the sweepstakes drawing to win your choice of one (1) complimentary public training class.
   

PARTICIPANT INSTRUCTIONS: (Completion is estimated at 10 minutes)

For multiple-choice questions, use your mouse to click the radio button next to your selection or, if selections are in a drop down menu, click directly on the menu item to highlight it as your choice.

For "open comment" questions, use your computer keyboard to type in your comments in the open rectangle box.

After completing this questionnaire, click on the "Submit Survey " button to e-mail your responses.
All questions must be answered prior to submission of survey.  Unanswered questions may result in your survey not being accepted.  Survey must be successfully accepted to proceed with the FREE GIFT.

If you have any difficulties or questions about this survey, contact TechSherpas at 800-470-6616 or by e-mail to info@techsherpas.com

   

Overall Service Performance

Please rate the overall performance of TechSherpas' entire Training Experience.*

Excellent Good Average Fair Poor
   

Customer Support:

How satisfied are you:

 

With TechSherpas' class availability?  *

With the efficiency of the registration process? *

With the effectiveness of telephone support?*

With the effectiveness of staff support?*

That our administrative staff are sufficiently knowledgeable and professional?*

That our technical on-site support staff are sufficiently knowledgeable and professional?  *

With communications and follow-up on problem resolution? *

With the overall quality of TechSherpas' resolutions?  *

That we offer the education services you need?*

Please tell us what we should do to improve the quality of support we provide to you or your organization:

 

Training Services:

How satisfied are you:

With the appropriateness of courses to your needs?*

That TechSherpas' training personnel are sufficiently knowledgeable and professional?*

With the location and quality of our training facility?*

With TechSherpas' communication of the training packages available to your organization?*

With TechSherpas' training courses overall?*

Please tell us what TechSherpas should do to improve the quality of its Training Services:

 

How interested would you be in the following?

Instructor-led training programs*

Self-paced training programs*

CBT training programs*

Video-based training*

Training located on the Internet*

Onsite training programs*

 

Technical Documentation:

How satisfied are you:

With the appropriateness of the documentation to your needs?*

With the quality of the documentation delivered with your training class?*

With the accuracy of the documentation delivered?*

With the usability of the documentation provided?*

Overall with the documentation provided?*

Please tell us what TechSherpas should do to improve the quality of the documentation delivered within our classes:

 

Your Overall Views about TechSherpas:

TechSherpas understands the IT needs of my organization.*

Strongly Agree
Agree
Neutral/Not Sure
Disagree
Strongly Disagree

 

 

How satisfied are you with the amount of contact between you/your organization and TechSherpas' management?*

Very Satisfied
Satisfied
Neutral/Not Sure
Dissatisfied
Very Dissatisfied

 

 

Please rate the quality of TechSherpas' sales organization's service.*

Excellent
Good
Average
Fair
Poor

 

 

Please rate the value of TechSherpas' services compared with the price paid.*

Very high value
High value
Average value
Low value
Unacceptable poor value

 

 

Would you recommend TechSherpas' services to colleagues or contacts within your industry?*

Yes
No
Not sure

 

The following information is needed to analyze the responses on this survey.

Your Regional Location*

Northeastern States
Southern States
Midwestern States
Western States
Other - Please Specify

Location

 

 

TechSherpas educational services used
(Chose all that apply)

Instructor-led Training
Web-Based Training
Onsite Training
Consultation
Engineering Training
Development Training
Microsoft
Cisco
Other - Please specify

Service:

 

 

Which one of the following business sectors best describes your core business?*

Telcom
Services
Federal/State Government
Financial Services
Healthcare Services
Manufacturing
Other - Please specify

Sector:

 

 

What best describes your role in your organization?*

CIO
Director of MIS
Developer
Network Engineer
Project Manager
General Management
Other - Please specify

Role:

 

Important Information:
Address entered will be the shipping address for the FREE GIFT.

(Remember to enter a personal 4-digit sweepstakes number) 

Contact Information:

Name*

Organization*

Email*

Phone*

Extension

Address*

City*

State*

Zip Code*

4-digit Entry Number*

Thank you for taking the time to complete this survey.

Select "Submit Survey" now to send your responses.