IT INFRASTRUCTURE LIBRARY (ITIL)

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals world-wide, earning for it the status as de facto world standard for IT service management best practices.

ITIL Certifications

ITIL Foundation Certification

The ITIL Foundation certification training program provides IT professionals and managers with the essential skills needed to deliver customer-centric, cost-justified, and business-driven IT services. Our ITIL Foundation Certification Boot Camp helps IT leaders understand ITIL terminology, processes, and innovations that can change the way they do business.

ITIL Practitioner

The Practitioner certifications are broken down into three areas:

Change and Release
Support and Restore
Agree and Define

Through training in these areas, IT practitioners and managers gain the skills and knowledge to improve their organizations and successfully manage the strategic and tactical aspects of ITIL adoption.

ITIL Expert Certification

Certification is achieved by accumulating credits through the first three levels of the ITIL V3 qualifications scheme. There is no exam required, but you must have 22 credits with balanced selection from both modules in intermediate level.

Foundation - 2 credits
Managing across the Lifecycle - 5 credits
Capability Modules - 4 credits each
Lifecycle Modules - 3 credits each

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IT INFRASTRUCTURE LIBRARY (ITIL)

ITIL Certifications

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